IBERDROLA, S.A. (the "Company"), a leading company in the power generation, distribution and commercialisation market, understands that the creation of shareholder, client, employee and company value must be attained via excellent management of all our processes and resources.

This value creation model is supported by sustainable, profitable growth that respects the environment, alongside a commitment to meticulous compliance with current legislation, as well ass other voluntarily agreed commitments and requirements.

This approach is based on the following principles:

• KNOWING our internal and external clients´ expectation and those of our interest groups so as to deliver products and services to their complete satisfaction.
• PROPELLING innovation and development activities to satisfy or even exceed our clients´, employees´ and other interest groups´ expectations.
• STRENGTHENING the culture of continuous improvement in Company products and management procedures.
• PROMOTING Company employee involvement via a continuous flow of information, internal communication, training, recognizing achievements and permanent promotion.
• FOMENTING teamwork as a common behaviour pattern across all organizational levels.
• ROLLING OUT Company culture in terms of respect for the environment, personal health and safety and social commitment, both internally and amongst our collaborators, so that the Company is recognized as a leader in sustainable development.
• ENSURING improvement to growth, profitability, leadership, social responsibility, environmental, safety and cost indicators to guarantee continual success at the Company.

See our certificates according to Quality:

• Certificate of Approval ISO 9001:2000 (Erandio)
• Certificate of Approval ISO 9001:2000 (Madrid)
• Certificate of Approval ISO 9001:2000 (Cofrentes)

You can also see our quality policies in french or in arabic